PHM(Producer Hit Maker) FAQ V1

 
Q. How do I uninstall the program?
A. Right click the Windows Key. Then click on the Apps and Features option. When you see the Search dialog box appear, enter PROD and hit enter. Then select the Uninstall option. This will remove the program and the desktop Icon for you.
 
Q. I want to reinstall my Sound Packs but I get an error message when I try. How can I avoid this?
A. Once you install your Sound Pack(s) you will never have to reinstall them under normal situations. If you get a new computer and have to reinstall everything send us an email with your   Program License key and we will send you instructions on how to reinstall your product
 
Q. I am clicking on the speaker icon in the program but not getting my license number. What am I doing wrong?
A. Make sure you are clicking the speaker icon on the main screen not the Hello And Welcome screen.
 
Q. You say write my Program License Code when I Email you. I forgot it. Can I find it anywhere beside my original Email?
A. Yes if you click on the speaker icon on the main screen you will get the Email you used when registering and your Program License code you need for Emails.
 
Q. I can not get my Program License Code to input when I register. What gives?
A. You have to make sure there is no space when you enter the code when you register. It must be fully to the left of the input box.
 
Q. How many combinations can I make with the 12 Musical Phrases that I can choose from with a single Sound Pack in the program?
A. 479,001,600 different combo's... You can spend a lifetime with just one Sound Pack.
 
Q. I forgot the email address I used when registering. Is there a way I can find out what it is?
A. Just click the Speaker icon in the upper left corner of the main screen.
 
Q., Can I enter more then one Sound Pack License code at a time?
A. No. You must enter one at a time. Get out of the program then enter any remaining Sound Pack Licenses until you have entered them all. Once they are registered and installed in your system, keep the codes safe somewhere with your Program License code in case of trouble.
 
Q. What do I do when I receive my Sound Pack License code(s)?
A. After you receive your License Code(s) start the program. Input the code exactly as you see it at the bottom half of the Program entry screen. Then click the button below it. Give it a moment to get the files needed from our servers so we can install the Sound Packs on your machine.
 
Q. I downloaded and ran the PHM.exe file and after it ran a bit nothing happened?
A. That part of the install creates the file structure and data bins needed for the program to run. You should see the PHM Icon that it also creates on your desktop. Click that and it will complete the registration process.
 
Q. I do not have a Pay Pal account can I still use a credit card to purchase your software or Sound Packs?
A. Yes. Once you click on buy for a Sound Pack or to purchase the Program there will be an option for you to use your credit card to purchase if you have no Pay Pal account.
 
Q. What is needed if I need to write you with a problem?
A. If you email us with a problem or a question please include your Email address where you want to receive your response and include your Program License Number.
 
Q. I lost my Program License number what do I do now?
A. You user sign on Email and your Program License Number can be retrieved by clicking on the Speaker on the main program screen. (Upper left corner)
 
Q. Will you be adding more Sound Packs in the future?
A. Yes. Check the web site for all the new news about the software. www.rayderocustomsoftware.com
 
Q. Where are you located?
A. We are outside of New York City, USA
 
Q. How do I know what Sound Pack and Play Button was saved when I cretaed my Sequence file i n the Matrix Control Unit?
A. By Clicking on the words "Matrix Control Unit"  you will get a fly out menu of what Pack and Play Button is stored behind each MCU Measure(1-32)
 
Q. Is there a way to buy and save on Sound Packs?
A. Yes. If you choose to purchase the Multi Packs we will incude a Sound Pack for free. Check the Multi Pack buy options for Sound Pack ID numbers to be included in the deals.
 
Q. Can I copy my Sequence files to another machine to work on them?
A. Yes you can. You must have the same Sound Packs on both machines for this to work. If you don't you will get an index error.
 
Q. Do I need to install any other software for your program to work?
A. When you do the initial install, if your system doesn't contain any files needed you will be asked to download them. If you are asked to download Microsoft NET 5.0 just make sure you download the desktop version. This is rare but can happen if your system is not up to date.
 
Q. Can I install the software on a MAC?
A. Sorry, at this time the software only runs on a Windows PC. Mac version in the works
 
Q. Are updates included with the purchase?
A. Yes you will receive lifetime updates with any release we create once you register your purchase of the software.
 
Q. Do you have any rights to the music I create?
A. No you retain all rights to what you create with our software. You own the rights 100%
 
Q. Can I run the software on more then one machine?
A. We give you one licence to install on one machine. If you need the software on more then one machine you need to buy more licences.
 
Q. Can I use different Sound Packs when creating my songs?
A. Yes you can use more then one Sound Pack to create music. Use as many Sound Packs as you like.
 
Q. Can I use the output of the song from the program I create in other DAW's?
A. You can use your Quantized wav file in any software that can use the .wav file format.
 
Q. How do I get in touch with you if I need help?
A. Drop us an E-Mail at info@rayderocustomsoftware.com  and we will respond within 48 hours.
 
Q. What are Sound Packs?
A. Sound Packs are files containing 4 bar phrases complete with a full band playing the phrase. These phrases can be arranged to create music from 4 seconds to hours long.
 
Q. Can I use my creations in my video projects?
A. Yes. You can use what you create any way you like.
 
Q. Who designed this program?
A. Ray Dero. A software engineer and life long musician with over 50 years experience in both fields.
 
Q. How do I save a song as I am working on it?
A. You save your song in progress in the SEQUENCE area. When you save a song in this area you are saving all the information that is stored in the Matrix Control Unit (MCU).
 
Q. What is the Matrix Control Unit (MCU)?
A. It is the area where you arrange your song. Once you complete the arrangement, you will output your final mix to a Wav file.
 
Q. Can I add vocals to my song?
A. You will need to import your outputted wav file to another program that will allow you to record audio (read below free Audacity). Then you can layer other instruments and voices to your song.
 
Q. Can I change tempo and Keys of the Sound Packs?
A. No. The Sound Packs are in set keys and tempo's. You can alter the files you create in other software if you have to.
 
Q. What are the numbers in the Matrix Control Unit used for?
A. They will display what Sound Pack and what Play button was used that you stored in the sequence block area. See the video on our you tube channel explaining this.
 
Q. Do you have a you tube channel?
A. Yes we can be found here..  https://www.youtube.com/channel/UCSpasu619eB8ksY0KwY98JA/videos
 
Q. How do I buy more Sound Packs?
A, Visit our site and sample the Packs we have for sale. When you find the ones you want, go to the top of our web site and you will find the buttons to purchase them.
 
Q. How many Sound Packs can I use at one time?
A. As many as you like.
 
Q. Does the software licence expire?
A. Once purchased, never.
 
Q. Can I exchange sequences I create with my friends?
A. Yes if they have  our software (PHM) and have the same Sound Packs that was used in creating the Sequence file..
 
Q. Can I send my friends the outputted wav file?
A. Yes the final render of your song can be shared, emailed, copied, mixed with anyone you choose.
 
Q. What does Quantize mean?
A. It will make your final song arranged in time (loosely translated).
 
Q. Can I use my own wav files with the program?
A. No. We use our files only because of the format they are in.
 
Q. Is there a copyright infringement if I sell my song created with your software?
A. We take no ownership of the music you create. What you do with it is all yours.
 
Q. How many measures does the Matrix Control Unit hold?
A. The MCU holds 128 measures of music (32 sequence measures).
 
Q  Do I need to create all 32 MCU sequence measures of music for me to create a song?
A. No you can create a song with as little as one Matrix Control Unit sequence measure.
 
Q. How many times can I store a revision of a song in the Sequencer area in the software?
A. 1000
 
Q. Is the software also a plug in?
A. No. It is a stand alone piece of software.
 
Q. Are there any effects in the program?
A. Only a volume slider. There are no effects.
 
Q. Can I create music without me doing anything?
A. Yes you can. Just hit the Generator Fun Button and the program will create 12 measures (48 musical measures) of sequence data for you. Every time you hit it a new song is created.
 
Q. I cant seem to over write a measure in the Matrix Control Unit with new information?
A. You need to hit the REPLACE Measure Button first. See the videos on using the software it will help you very much.
 
Q. Are there tutorials on using the software?
A. Go Here...  Click the link  https://www.youtube.com/channel/UCSpasu619eB8ksY0KwY98JA/videos
 
Q. Can I hear what the Sound Packs sound like that you sell?
A. Either from our web site www.rayderocustomsoftware.com  or our YouTube page.
 
Q. What are the numbers on the Sound Pack used for?
A. The first 3 digits represent the Sound Pack FileID#. The next 3 numbers are the tempo of the Sound Pack. You have to divide the number by two to get the BPM's of the pack.
 
Q. Why is it when I click the Quantize/Record Song button I get no output file?
A. Make sure you have created your song in the Matrix Control Unit with no gaps in the sequence numbers. You can not put Play Button data anywhere you want in the MCU.
 
Q. How do I create a space in my recording if I need one?
A. Insert a blank measure as you create your song in the MCU. When you output the final song you will have the space you need in your composition.
 
Q. Can you suggest a program I should use to add my instruments and vocals to the song I created with your software?
A. Yes the one we suggest is Audacity which is free and you can get here....https://www.audacityteam.org/download/
 
Q. I can't seem to replace a measure in the Matrix Control Unit with a new Play Button phrase?
A. After you selected the new phrase from the Play Button, make sure you select the Replace Phrase Button in the transport area at the bottom of the MCU.
 
Q. I can't overwrite my sequence file for some reason?
A. You need to make a new version of what you are working on then delete the old file you want to overwrite.
 
Q. Sometimes when I hit the Click Here To Play The Entire Sequence Button I get a little skip in the playback. Is this normal?
A. Yes. All the artifacts you might hear from the MCU will disappear when you finally create your final song file clicking on the Quantize/Record Song Button.
 
Q. Is there a hard copy or a manual for the software?
A. No. Everything about how to use the software and more can be found here... https://www.youtube.com/channel/UCSpasu619eB8ksY0KwY98JA/videos
 
Q. How do we contact you?
A. info@rayderocustomsoftware.com
 
Q. Can I alter a song created by the Generator Fun Button?
A. Yes use what it created just as though you created it.
 
Q. How do I know if there any any updates to the program?
A. You should always check the web site for any breaking news and free give aways.
 
Q. I have the program running on two seperate machines, Why can't I see my sequence files from each others machine?
A. They are seperate installs. You will only see what you created on the machine you are working on.
 
Q. I need to get my sequences on my machine at home to the studio I work at where my other computer is. Where are my files.
A. Your root directory C:/PHMsequences/    Move the files stored in the two directorys to the machine you want to work on them with. Copy and add the files to the other machines same directory.
 
Q. Where are my final output files being stored?
A. They will be stored in a directory you created on your system that you set up before running the program. Set up a folder then store your final wav files there.
 
Q. I need to install the software on more then 2 machines. How can I do That?
A. When you purchase the software you get the program as a gift. What you buy when you buy the software is a license. You get 1 with each purchase. To add more installs you need to buy more licenses.
 
Q. Is there a way to start over and erase what I am working on?
A. Yes just hit the Clear/Start Over Button,
 
Q, How do I buy and install new Sound Packs?
A. See our You Tube channel for everything you need to know. https://www.youtube.com/channel/UCSpasu619eB8ksY0KwY98JA/videos
 
Q. Can I adjust the tempo and volume of my final rendered file?
A. Not from our software but, you can Download the FREE Audacity software here https://www.audacityteam.org/download/  then import your file and do whatever you like.
 
Q. The studio that you have displayed in the program, Is that were the Sound Packs were recorded?
A. No. We believe that is an image of Avatar Studios in New York. The designer of PHM thought is was so cool looking to see, he thought it would help the vibe in creating.
 
Q. When I click the Play Entire Matrix button my music sometimes sounds not in sync. Is that normal?
A. Yes. The Matrix Control Unit is a work area only. We are not really stiching everything together as far as play back. When you finally render your music with the Quantize/Record Song button your music will be perfect and in sync.
 
Q. Can I copy Sound Packs from one machine to another?
A. Just like the Program license the Sound Pack license is only valid for one machine.